Along with a comprehensive salary and benefits package, Momentum credit union offers staff a friendly and positive work environment. We encourage personal and professional development in a rapidly changing and evolving work place.
If you have a background in the financial services or retail sectors, are committed to delivering exceptional customer service and you have specific skills in sales, lending, finance, information technology, accounting, marketing, administration or communications we would appreciate hearing from you.
Please send your resume and cover letter to hr@momentumcu.ca and check back often to see any current opportunities that may be available.
Position: Solution Center – Member Service Representative
Level 2, Full Time Union
Location: Momentum Credit Union, Hamilton and/or Oakville
Overview: This is an entry level position in the banking world that will provide you with exposure and experience in a wide variety of client facing, and back-office, functions. This hybrid role is composed of a part-time function in the Solution Centre, where as a team member you will carry out back-office type functions and field calls to the call centre, and a front line function, where you will liaise with our membership directly to help with their daily banking needs. In particular:
Solution Centre:
- Handling all service inquiries coming into the Credit Union from Members;
- Analyzing needs and assisting Members to utilize the product or service which best meets those needs;
- Cross-selling deposit, investment and lending products to Members and prospective Members;
- Supporting the office of the CFO with clearing, ledgering, accounting and other functions; * Assist in the adjudication of loans;
- Estate Administration; and * Other duties as may be assigned from time to time. Member Service Representative:
- Filling in for front line staff at all branches during illness, vacations and other absences; * Banking system transactions in the form of cash, cheques, term deposits, registered accounts, loan payments, money orders, and foreign currency. * Provide prompt and courteous service and to resolve issues in a timely manner regardless of in person, over the phone or by email.
- Other duties as may be assigned from time to time.
Member Service Representative:
- Filling in for front line staff at all branches during illness, vacations and other absences;
- Banking system transactions in the form of cash, cheques, term deposits, registered accounts, loan payments, money orders, and foreign currency.
- Provide prompt and courteous service and to resolve issues in a timely manner regardless of in person, over the phone or by email.
- Other duties as may be assigned from time to time.
Job Type: Full-time
Salary: $24.97 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Monday to Friday
Education:
- DCS / DEC (required)
Experience:
- customer service: 1 year (required)