Along with a comprehensive salary and benefits package, Momentum credit union offers staff a friendly and positive work environment. We encourage personal and professional development in a rapidly changing and evolving work place.
If you have a background in the financial services or retail sectors, are committed to delivering exceptional customer service and you have specific skills in sales, lending, finance, information technology, accounting, marketing, administration or communications we would appreciate hearing from you.
Please send your resume and cover letter to hr@momentumcu.ca and check back often to see any current opportunities that may be available.
Position: Member Service Representative, Union – Part Time, Job Range 1
Reports to: Member Service Coordinator
Location: Oakville Branch – 1045 Industry St., Oakville
OVERVIEW
Provide a full range of services to members including taking deposits in the form of cash and cheques, term deposits, registered accounts, withdrawal transactions in the form of cash, cheques, loan payments or delinquent loan payments, withdrawal or redemption of a term deposit, registered accounts, money orders, foreign currency, payroll deduction change or net payroll. To provide prompt and courteous service and to resolve statement issues as they pertain to any deposit taking transactions or withdrawal transactions in a timely manner regardless of in person, on the telephone or by email.
DUTIES & RESPONSIBILITIES
- Provide courteous cash management service to members and strive to improve member service satisfaction through innovation and positive solutions.
- Promote and refer MCU products and services to our Members and refer new business to the loan and investments MSR’s and FSR’s. At times, these referrals may be tracked by each individual and submitted to the Member Service Coordinator.
- Assist members in answering questions and resolving issues with regards to chequing accounts, savings accounts, uncomplicated loan payment issues, member cards, credit cards, payroll change or payroll deposit transactions.
- Identify and fulfill members’ financial needs in the following areas: cash and certify cheques, order cheques, buy and sell foreign currency, wires, safety deposit boxes, money orders and travel insurance, sell new deposit transactions, accept and process applications for CU member cards, and other sundry transactions.
- Follow policies and procedures set out for the teller and cash management function, including maintaining adequate cash to meet daily requirements while staying within approved limits, prompt and accurate daily balancing of cash at the end of each shift.
- Attend and participate in staff meetings if scheduled, read and become knowledgeable of all external and internal literature weekly and monthly, including memos, procedures, products and service bulletins.
- Other responsibilities will include preparing accurate bank deposits, proper filing and posting of postdated file, timely opening and processing of the night deposit box and ATM, sorting and filing necessary documentation in the branch.
- Report risk as identified from the front line. Needs to be aware of the targets defined in the annual business budget for lending and investments, and the individual role in achieving these targets.
- Other duties and administrative projects may be assigned.
STANDARDS (standards to achieve by end of probationary period)
- Proficient in cash and treasury reconciliation with minimal errors.
- Thorough knowledge and proficiency in application of policies and legalities regarding cash management, credit union philosophies and principles.
- Competent working knowledge of Credit Union computer systems.
- Must understand MCU’s business objectives, products and services.
- Excellent cross-selling skills.
QUALIFICATIONS
- Strong in service mannerisms, decision making, problem solving, time management, organizational, keyboarding, policy interpretation, verbal and written communication and good working knowledge of Word Processing.
- Previous cash handling experience would be considered an asset.
EDUCATION
OSSGD with 2-3 years job related experience or
- Some College with 1-2 years job related experience or
- University degree with 1 year job related experience
- Willingness to participate in further studies
To apply in confidence, please send your resume to: hr@momentumcu.ca
Please note that only those being interviewed will be contacted. Momentum Credit Union is committed to creating an inclusive and respectful workplace. If you require an accommodation during the recruitment process, please make these arrangements while scheduling your interview.
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Position: Director of Information Technology
Reports to: CEO
Location: 892 Upper James St., Hamilton – Position involves travelling when required
JOB FUNCTION
In support of the Mission and Vision of Momentum Credit Union, the Director of Information Technology is responsible for leading all technology/architecture planning, development, and operational functions. Reporting directly to the Chief Executive Officer, this position has a critical role by defining the long-term technology strategy and ensuring information technologies are fully integrated with the organization’s business strategy and plans. The Director of Information Technology provides consulting support to all managers by researching trends in the application of technology to the banking industry and finds new technology and solutions to traditional problems through new technology. The Director of Information Technology is responsible for the day to day management of all I.T. staff; ensuring timely delivery of information technology services to the organization’ cost effective delivery of information technology and services to the organization and ensures the organization receives maximum value for its technology related expenditures.
DUTIES AND RESPONSIBILITIES
- Manages risk within IT operations by developing and maintaining strategic and operational procedures to ensure proper operational methodologies and procedures are in place and followed, including IT security measures. Oversee an IT risk assessment process to ensure a proactive risk management culture and minimize the reliance on point in time management control process audits.
- Provide technical leadership and mentoring to direct reports, liaise with external vendors and partners, and consult with other credit union IT managers regarding the economical delivery of IT services including potential shared services initiatives where possible.
- Build and manage relationships and lead contract negotiations with key suppliers, technology vendors, and service providers to ensure maximum value for investment.
- Ensures MCU staff and management have access to technology tools that assist them in being effective and efficient in their job functions.
- Ensure MCU has access to a technology platform required to support and advance the strategic goals of the organization. This involves establishing, managing, and growing stable and scalable technology architecture to meet extremely high information and data processing requirements that are time-sensitive.
- Manages the technical infrastructure, data architecture, capacity management, application development, and systems integration process to ensure high quality business system applications are in place to meet the business needs of MCU users.
- Benchmarks the latest advances in hardware, software and application technologies ensuring new advances that meet the business needs are communicated to senior management to build into the organization’s long-term strategic plan.
- Facilitates communications between staff, management, vendors and other technology resources.
- Manages the performance and development of each direct report, establishing targets, coaching for performance and assessing performance, both ongoing and at defined intervals.
- Participates as a member of the management team in strategic planning and IT budgeting processes.
QUALIFICATIONS
Education:
- Formal training or equivalent practical experience in business management and information technology. MBA, MSC (Computer Science) or equivalent experience/education
Experience/Knowledge:
- Significant experience (five years or more) in a management role related to business systems and/or information systems in the financial sector, particularly banking and/or credit unions
- 5 years of IT project delivery experience. Project Management Professional (PMP) accreditation is highly desirable.
- Strong leadership, interpersonal, communications and relationship building skills;
- Proficient in time management, written and verbal communication skills, able to speak to others so that all understand the technology;
- Specific experience managing a technology rich environment encompassing distributed client/server systems, web technologies, and database systems. The experience should encompass information technology infrastructure, software application development and maintenance.
- Specific experience acquiring and managing third party supplier and outsourcing arrangements for the provision of software and/or hardware/networks, software and/or infrastructure maintenance.
- A proven track record of software development and systems delivery.
- Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
- Excellent organizational and planning skills;
- Ability to perform under pressure and work independently
- Ability to prioritize tasks and meet deadlines as required;
- Experience within the Credit Union System an asset.
- Experience with Fiserv systems would be an asset.
- Must have a valid drivers’ license and vehicle.
To apply in confidence, please send your resume to: hr@momentumcu.ca
Please note that only those being interviewed will be contacted. Momentum Credit Union is committed to creating an inclusive and respectful workplace. If you require an accommodation during the recruitment process, please make these arrangements while scheduling your interview.