Along with a comprehensive salary and benefits package, Momentum credit union offers staff a friendly and positive work environment. We encourage personal and professional development in a rapidly changing and evolving work place.
If you have a background in the financial services or retail sectors, are committed to delivering exceptional customer service and you have specific skills in sales, lending, finance, information technology, accounting, marketing, administration or communications we would appreciate hearing from you.
Please send your resume and cover letter to hr@momentumcu.ca and check back often to see any current opportunities that may be available.
Position: Vice President Credit
Reports to: President and CEO
Direct Reports: Member Service Advisors and lending administration
OVERVIEW
The Vice President of Credit reports directly to the President and CEO while having the overall responsibility for MCU’s retail and commercial lending portfolio, deposit and investment portfolio and future sales force. The main focus of this position is the development, implementation and maintenance of sound lending and investment strategies to support MCU’s sustainable growth. As a member of the senior leadership team, this position participates in the development of business strategies and policies and procedures and helps to identify short and long term strategic objectives to the overall design and execution of the overall business plan.
DUTIES AND RESPONSIBILITIES
- Drive strategic direction for retail and commercial credit including business development.
- Drive strategic plans for investment portfolios.
- Key member of overall business planning and development.
- Develop, implement and maintain sound lending and investment practices, policies and procedures ensuring compliance with regulator and risk appetite/tolerance of MCU.
- Development, execution and maintenance of Enterprise Risk Management and Credit Risk Management policies and procedures.
- Chair the Credit Committee and a member of Interest Rate Committee with direct involvement in commercial syndication and large staff loans.
- Coach and lead credit and administration teams ensuing policies and procedures are being met. This includes but is not limited to training, regular coaching and performance management, evaluations, setting of limits and communications.
- Provide leadership and drive exceptional member experiences.
- Other duties as may be assigned from time to time.
COMPETENCIES
- Demonstrated strategic leadership including the development and execution of plans driving sustainable growth in credit and investment portfolios.
- Strong people leadership including change management skills, coaching and training staff through times of change with a positive outcome.
- Solid sales experience with emphasis on proactive and innovative approaches to sustainable growth.
- Advanced communication skills with the ability to communicate with simple, clear and concise messaging and conviction.
- Experienced process management skills, including re-engineering of existing and development of new processes.
- Sound technology awareness, specifically on banking, credit and investment systems in the financial services space.
- Advanced retail and commercial credit and deposit experience with emphasis on leading teams in this space.
- Non-branch and branch experience with ability to effectively communicate with members and vendor partners.
- Strong business acumen.
- Exceptional team player with emphasis on cooperative learning and execution.
- Highly organized and able to multi-task in fast paced environment.
QUALIFICATIONS
- University degree and/or
- 15 years or more experience in leadership roles
- 10 years or more experience in credit and investments
- CFP or PFP certification an advantage; with desire to pursue at a minimum.
- Commercial credit designation a plus.
To apply in confidence, please send your resume to hr@momentumcu.ca.
Please note that only those being interviewed will be contacted. Momentum Credit Union Ltd. is committed to creating an inclusive and respectful workplace. If you require an accommodation during the recruitment process, please make these arrangements while scheduling your interview.
Position: Member Service Advisor – Full Time
Job Range: Level 2
Reports To: VP of Credit
Location: Brampton – 480 Chrysler Dr., Brampton
OVERVIEW
Meet members’ needs through selling credit union products and services. Promote, up sell and cross sell the full range of lending and investment products, including mutual funds, along with sundry services to meet the needs of the members and the growth objectives as set out in the business plan for the organization. Must be comfortable in actively soliciting new sales and in retaining the existing business for lending and deposits. Responsible to efficiently interview loan applicants, analyze financial information and assess credit risk for decision making. Approve credit under approval limits and complete all documentation accurately. This position is the primary resource for all in branch interaction and effectively matching product and services to member needs.
DUTIES & RESPONSIBILITIES
- Sell and retain lending and investment products and increase the ancillary products (eg. RESP’s, Visa and mutual funds) and services of members in order to increase profitability per member through cross-selling.
- Responsible to target market members for increased business through letters and outbound telephone calls and other mediums identified from time to time.
- Effectively interview members to promote, up sell and cross sell lending and investment products.
- Complete credit applications within approved limits subject to credit granting criteria and appropriate documentation.
- Problem troubleshooting and resolution on member accounts.
- Work with the transition of members from RRSP’s to RRIF’s.
- Death claim processing as it pertains to their lending and investment relationship, ie. Mutual fund accounts.
- Be aware of and contribute to the targets and goals for MCU as defined in the annual business budget for lending and investments, individually and companywide. Track monthly sales reports of new business.
- Responsible for prompt and courteous service to members in branch and via telephone, e-mail, voice mail and Internet facilities.
- Responsible for checking the diary for business opportunities which require follow-up.
- Review mutual fund accounts/portfolios and update the know-your-client forms.
- Complete line of credit reviews, mortgage renewals, and term deposit renewals, open and close personal and business memberships, file any/all items when necessary.
- Responsible for accurate preparation and follow up of required reports and documentation, such as the daily audit package.
- Complete non-cash transactional member needs as necessary such as primary/certified cheques, wires, safety deposit boxes, cheque deposits, FX drafts, new and replacement debit cards and all other sundry products and services offered by MCU. Scan cheque deposits when required.
- Approve and collect for NSF chequing accounts when required.
- Responsible to read internal and external material weekly and monthly to update knowledge in both lending and investment products.
- Responsible for a neat and tidy work station.
- Responsible to report any risk as it pertains to lending or investments.
- Responsible to attend staff meetings when in attendance at work.
- All other related duties and projects as assigned.
STANDARDS (standards to achieve by end of probationary period)
- Moderate proficiency in lending and investments
- Thorough knowledge and proficiency in application of policies and legalities regarding
- lending and deposit services, credit union philosophies and principles
- Solid working knowledge of Credit Union computer systems and mathematical calculations
- Minimum 80% understanding of the credit union’s business objectives, products and services
QUALIFICATIONS
- Strong in sales and service, interviewing, decision making, problem solving, time management, organizational, neatness, keyboarding, policy interpretation, verbal and written presentation and good working knowledge of Word and Excel
- Ability to make appropriate decisions required for credit underwriting and adjudication
- Good decision making skills in lending and moderate investment knowledge
EDUCATION
- OSSGD with minimum 5 years job related experience or
- College or University degree or
- 5 years lending and mortgage experience
- Mutual fund license
To apply in confidence, please send your resume to hr@momentumcu.ca.
Please note that only those being interviewed will be contacted. Momentum Credit Union is committed to creating an inclusive and respectful workplace. If you require an accommodation during the recruitment process, please make these arrangements while scheduling your interview.
Position: Member Service Representative – Part Time
Job Range: Level 1
Reports to: Member Service Coordinator
Location: Oakville Branch – 1045 Industry St., Oakville
OVERVIEW
Provide a full range of services to members including taking deposits in the form of cash and cheques, term deposits, registered accounts, withdrawal transactions in the form of cash, cheques, loan payments or delinquent loan payments, withdrawal or redemption of a term deposit, registered accounts, money orders, foreign currency, payroll deduction change or net payroll. To provide prompt and courteous service and to resolve statement issues as they pertain to any deposit taking transactions or withdrawal transactions in a timely manner regardless of in person, on the telephone or by email.
DUTIES & RESPONSIBILITIES
- Provide courteous cash management service to members and strive to improve member service satisfaction through innovation and positive solutions.
- Promote and refer MCU products and services to our Members and refer new business to the loan and investments MSR’s and FSR’s. At times, these referrals may be tracked by each individual and submitted to the Member Service Coordinator.
- Assist members in answering questions and resolving issues with regards to chequing accounts, savings accounts, uncomplicated loan payment issues, member cards, credit cards, payroll change or payroll deposit transactions.
- Identify and fulfill members’ financial needs in the following areas: cash and certify cheques, order cheques, buy and sell foreign currency, wires, safety deposit boxes, money orders and travel insurance, sell new deposit transactions, accept and process applications for CU member cards, and other sundry transactions.
- Follow policies and procedures set out for the teller and cash management function, including maintaining adequate cash to meet daily requirements while staying within approved limits, prompt and accurate daily balancing of cash at the end of each shift.
- Attend and participate in staff meetings if scheduled, read and become knowledgeable of all external and internal literature weekly and monthly, including memos, procedures, products and service bulletins.
- Other responsibilities will include preparing accurate bank deposits, proper filing and posting of postdated file, timely opening and processing of the night deposit box and ATM, sorting and filing necessary documentation in the branch.
- Report risk as identified from the front line. Needs to be aware of the targets defined in the annual business budget for lending and investments, and the individual role in achieving these targets.
- Other duties and administrative projects may be assigned.
STANDARDS (standards to achieve by end of probationary period)
- Proficient in cash and treasury reconciliation with minimal errors.
- Thorough knowledge and proficiency in application of policies and legalities regarding cash management, credit union philosophies and principles.
- Competent working knowledge of Credit Union computer systems.
- Must understand MCU’s business objectives, products and services.
- Excellent cross-selling skills.
QUALIFICATIONS
- Strong in service mannerisms, decision making, problem solving, time management, organizational, keyboarding, policy interpretation, verbal and written communication and good working knowledge of Word Processing.
- Previous cash handling experience would be considered an asset.
EDUCATION
- OSSGD with 2-3 years job related experience or
- Some College with 1-2 years job related experience or
- University degree with 1 year job related experience
- Willingness to participate in further studies
To apply in confidence, please send your resume to: hr@momentumcu.ca
Please note that only those being interviewed will be contacted. Momentum Credit Union is committed to creating an inclusive and respectful workplace. If you require an accommodation during the recruitment process, please make these arrangements while scheduling your interview.