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Solution Centre

Home / Ways To Bank / Solution Centre

Enjoy the convenience of banking with personalized service from anywhere through our Solution Centre.

More than just a call centre, the Solution Centre gives our members access to their accounts and MCU products and services without having to set foot in a branch.

How to Contact the Solution Centre:

Toll-Free Line: 1-888-956-6636

Fax: 905-481-2131

Email: [email protected]

Hours:

Monday to Friday: 9:00am – 5:00pm

What you can do through the Solution Centre:

  • Make an appointment
  • Open a membership
  • Apply for a loan or mortgage
  • Make general inquiries and changes to your account (such as checking account balance, cancelling a debit card, changing account package)
  • Update your account information (such as address, telephone number, email address)
  • Order cheques
  • Make a bill payment
  • Set up a stop payment
  • Open a new account, including term deposits and registered accounts
  • Set up online or telephone banking
  • Set up internal transfers, pre-authorized transactions, or payroll deductions
  • + more!

Enhanced Security

We encourage all of our members to set up a Personal ID Code to add an additional level of account security and to help us identify you in a quickly and efficiently when you call the Solution Centre. To set up your Personal ID Code, contact the Solution Centre or visit a branch.

Ways To Bank

  • Solution Centre
  • My MCU Mobile Banking App
  • Online/​Mobile Banking
  • Telephone Banking
  • ®Member Card
  • Find an ATM
  • In-Branch

Join Us

We are a financial co-operative that understands the importance of community and the value of your hard-earned money.

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Ways To Bank

  • Solution Centre
  • My MCU Mobile Banking App
  • Online/​Mobile Banking
  • Telephone Banking
  • ®Member Card
  • Find an ATM

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