Enjoy the convenience of banking with personalized service from anywhere through our Solution Centre.
More than just a call centre, the Solution Centre gives our members access to their accounts and MCU products and services without having to set foot in a branch.
What you can do through the Solution Centre:
Make an appointment
Open a membership
Apply for a loan or mortgage
Make general inquiries and changes to your account (such as checking account balance, cancelling a debit card, changing account package)
Update your account information (such as address, telephone number, email address)
Make a bill payment
Set up a stop payment
Open a new account, including term deposits and registered accounts
Set up online or telephone banking
Set up internal transfers, pre-authorized transactions, or payroll deductions
How to Contact the Solution Centre:
Toll-Free Line: 1-888-956-6636
Monday to Wednesday: 9:00am – 5:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 5:00pm
Saturday: 9:00am – 1:00pm
We encourage all of our members to set up a Personal ID Code to add an additional level of account security and to help us identify you in a quickly and efficiently when you call the Solution Centre. To set up your Personal ID Code, contact the Solution Centre or visit a branch.