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Update March 30, 2020
Given the current and changing situation with COVID-19, effective Monday, April 6 our Oakville Branch will be open by appointment only, Monday – Friday 11:00am – 4:00pm.
The main door will be locked, and entrance is permitted only by scheduled appointments.
For more information call our Solution Centre. Toll-Free Line: 1-888-956-6636
Update March 18, 2020
Given the current and changing situation with COVID-19, Momentum Credit Union will be updating our banking hours and services to ensure continued access for our members while providing the highest level of safety for both the community and our staff. Effective today, our Branch hours are as follows:
Oakville Branch: Monday – Friday 11:00am – 4:00pm
Hamilton Upper James Branch: Monday – Friday 11:00am – 4:00pm
Hamilton King Street Branch: Closed
Brampton Branch: By appointment only, Monday – Friday 11:00am – 4:00pm
Our Solution Centre hours will remain the same for all your banking needs. Toll-Free Line: 1-888-956-6636.
Online banking, ATM banking, and telephone support will remain unaffected. We want to thank you in advance for your patience and compassion.
March 13, 2020
We recognize the growing concerns over the COVID-19 virus and advise that Momentum Credit Union is taking every precaution to protect the safety of our staff and members. We have been watching the developments of COVID-19 very closely and will continue to monitor the latest news and updates from our provincial and federal health agencies and take their advice in continuing to do what we can to protect our communities.
The Public Health Agency of Canada has assessed the public health risk associated with COVID-19 as low for the general population in Canada but this could change rapidly. There is an increased risk of more severe outcomes for Canadians aged 65 and older and/or with compromised immune systems or underlying medical conditions.
In an effort to help diminish the spread of the outbreak, we would like to outline the following guidelines for helping to keep MCU staff and members safe and healthy.
– Practice good hygiene, use hand sanitizer and wash hands properly and often, keep hands away from your face, especially your eyes, nose and mouth.
– Practice good respiratory hygiene. Sneeze/cough into a bent elbow or tissue. Don’t stand close to others who are coughing or have a runny nose.
– Practice good social distancing with at least one (1) meter separation between individuals.
– If you are not feeling well, assess your symptoms and seek medical attention early. If in doubt, contact the Public Health Authority for COVID-19 related symptoms at https://www.canada.ca/en/public-health/services/publications/diseases-conditions/2019-novel-coronavirus-information-sheet-travelled-hubei-province-china.html#au
If travelling:
1. Follow all recommendations for travelers issued by the Government of Canada in respect of COVID-19 (see https://travel.gc.ca/travelling/health-safety/travel-health-notices/210).
2. If you have recently travelled to a region identified by the Government of Canada as posing a “Level 3” risk or higher, we ask that you advise the credit union staff to advise him or her of this information and refrain from attending the branch locations for 14 days following your return to Canada.
Our goal is to continue to provide our members with the same great service they have come to know and remind everyone that there are ways to bank outside of a branch with the easiest and most convenient options being either online or on your smartphone mobile app.
If you have any questions, please feel free to reach out to us by calling our Solution Centre at 1-888-956-6636 or email at Solutions@MomentumCU.ca.
STAY INFORMED!
In the event of a public confinement or isolation, we might need to reach you about your accounts! Email and phone are the fastest methods of communication so call 1-888-956-6636 or email Solutions@MomentumCU.ca to advise us of your updated contact information in case we need to share any late-breaking news or developments.
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