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Membership
How do I become a member?
Becoming a member is easy! You can open your membership online in less than 15 minutes. You will need:
- Social Insurance Number (SIN)
- Valid Email Address
- Your banking information (account number, branch route and transit) for an account at another financial institution or a cheque preprinted with your name and address
You will need to make a minimum deposit of $5 to purchase your membership share. Click here for more information.
What is the $5 membership share for?
Every member is required to purchase a $5 membership share in order to join MCU. Your share makes you part owner of the credit union (along with our thousands of other members) and gives you the right to participate at our Annual General Meetings, as well as elect and run for our Board of Directors. Click here for more information.
Are deposits at MCU insured?
Yes. Insurable non-registered deposits are covered up to $250,000 and insurable deposits in registered accounts have unlimited deposit coverage. For more information on deposit insurance and what is covered, click here or visit DICO’s website.
What is the annual membership dues fee?
Each member pays an annual dues fee of $12.00 at the end of July to help support MCU’s membership with Central 1 Credit Union and help finance many of the third party services that we provide to our members. For more information about fees, see our fee schedules.
Contact
How can I contact the Solution Centre?
The Solution Centre can be reached by phone at 1-888-956-6636 or by email at [email protected]. The Solution Centre is open Monday to Friday from 9:00am to 5:00pm.
Online Banking
I am locked out of online banking—what do I do?
Contact the Solution Centre at 1-888-956-6636 or visit any of our branch locations to have your Personal Access Code (PAC) reset.
Can I change my Personal Access Code (PAC) online?
Yes. You can change your PAC once you are logged in to online banking. Select Profile and Preferences → Change Personal Access Code.
How can I get the MyMCU mobile banking app?
The MyMCU mobile banking app can be downloaded for free in the Apple App Store® and Google Play™ Store.
Are there limits on how much I can send or receive via Interac® e-Transfer?
Yes. The limits are:
Sending an Interac® e-Transfer:
- Transaction: $3,000
- Weekly: $5,000
- Within 30 days: $20,000
Receiving an Interac® e-Transfer:
- Transaction: $10,000
- Weekly: $25,000
- Within 30 days: $50,000
Can I send an Interac® e-Transfer in US funds?
No, unfortunately, this option is not currently available.
Can an Interac® e-Transfer I sent be cancelled?
Yes, as long as the recipient has not yet accepted the e-Transfer. Log in to online banking and select Transfers → Send Interac e-Transfer → View/Resend/Cancel Pending Transfers. Find the transfer you want to cancel and select Cancel → Continue.
I want to pay a bill online and the company isn’t in the payee list; can it be added?
If you cannot find a specific vendor in the payee list, contact them directly to make other arrangements for your current payment. You can contact our Solution Centre with the name of the vendor you are looking for and they can submit a request to our online banking provider to have the payee added for future payments.
I made a mistake when paying a bill online; can it be reversed?
An online bill payment can be reversed through online banking on the same day it was made. Log in to online banking and select Payments → View/Modify Scheduled Payments. Find the payment you want to cancel and select Delete → Continue. To cancel a bill payment made on a previous day, contact the Solution Centre and they can submit a reversal request to our online banking provider who will forward the request to the payee to try to retrieve your payment (Note: a $10 fee from our online banking provider will apply).
Security
I suspect there has been fraud on my account, what do I do?
If you notice suspicious activity on your account, contact the Solution Centre immediately at 1-888-956-6636.
What can I do to minimize fraud on my account?
There are a few things you can do to help protect yourself from fraud:
- Keep your membership and account numbers private
- Never share your MEMBER CARD® PIN
- Keep your online, mobile and telephone banking access codes confidential
- Never choose passwords that contain personal identifiers (such as date of birth or SIN)
- Change your passwords on a regular basis
- Avoid logging in to online banking from public computers
- Never provide your banking information via email or over the phone
- Check your account activity regularly and report suspicious activity immediately
MEMBER CARD®
I am travelling internationally; can I use my MEMBER CARD®?
Yes. Look for one of the following networks that are compatible with your MEMBER CARD®:
- Interac®
- The Exchange® Network
- ACCEL®
- Cirrus®
- Maestro®
What can I do to minimize fraud on my account?
There are a few things you can do to help protect yourself from fraud:
- Keep your membership and account numbers private
- Never share your MEMBER CARD® PIN
- Keep your online, mobile and telephone banking access codes confidential
- Never choose passwords that contain personal identifiers (such as date of birth or SIN)
- Change your passwords on a regular basis
- Avoid logging in to online banking from public computers
- Never provide your banking information via email or over the phone
- Check your account activity regularly and report suspicious activity immediately
How can I find a surcharge-free The Exchange® Network ATM?
As an MCU member, you have access to over 3,300 surcharge-free ATMs in Canada through The Exchange® Network. Visit their website to find an ATM near you.